Tag Archives: Customer satisfaction

A Story of Personal Victory Told by an Executive Master Black Belt

Authored by: Identity Withheld by Request Introduction and Overview Over the years, I have held leadership positions in several large F500 companies. The primary aim of my assignments was to enhance the organization’s improvement programs. However, depending on the type … Continue reading

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The Food Chain of Improvement

We are in business to make money We make money by satisfying needs We are able to satisfy needs by doing Every need/do pair is an interaction The aim of customer focus is on improving need/do interactions Repetition of the … Continue reading

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