The Importance of Process Ownership


Over the last 30 years, Six Sigma has demonstrated its capability to improve the bottom-line and top-line of many of the world’s top corporations.  By design, the magnitude of such enhancements are first envisioned by the top leadership of an organization and then downwardly allocated to the process level.

At this level, the improvement goals are translated into Six Sigma projects, each of which is chartered and then assigned to a Black Belt.  In turn, the Black Belt executes the DMAIC improvement strategy to realize the prescribed value-centric gains.  Upon successful completion of the project, the Black Belt prepares an appropriate control plan to assure the gains are sustained over time.  Following this, the gains are validated by accounting and the project is officially closed.

However, far too often this last step proves to be an Achilles Heel.  The reason is quite simple – the control plan was not made accountable.  The reason for this is almost unimaginable – no one owns the process.  Without a process owner, the hard-won gains often evaporate over time and the process usually returns to its historical steady state condition.  This is but one of the many “lessons learned” that an organization should embrace during the course of deploying and implementing Six Sigma.

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Six Sigma Wings for Heroes
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Dr. Mikel J. Harry Biography & Professional Vita

Business Phone: 480.515.0890

Business Email: Mikel.Harry@SS-MI.com

Copyright 2013 Dr. Mikel J. Harry, Ltd.

About Mikel Harry

Dr. Harry has been widely recognized in many of today's notable publications as the Co-Creator of Six Sigma and the world's leading authority within this field. His book entitled Six Sigma: The Breakthrough Management Strategy Revolutionizing the World’s Top Corporations has been on the best seller list of the Wall Street Journal, New York Times, Business Week, and Amazon.com. He has been a consultant to many of the world’s top senior executives, such as Jack Welch, former CEO and Chairman of General Electric Corporation. Dr. Harry has also been a featured guest on popular television programs, such as the premier NBC show "Power Lunch." He is often quoted in newspapers like USA Today and interviewed by the media, such as The Economic Times. In addition, Dr. Harry has received many distinguished awards in recognition of his contributions to industry and society. At the present time, Dr. Harry is Chairman of the Six Sigma Management Institute and CEO of The Great Discovery, LLC.
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